Privacy Policy

Overview

This Privacy Policy applies to visitors, potential customers, homeowners, designers, contractors, suppliers, business partners, project contacts, and other individuals who interact with our website, online forms, email communications, telephone communications, project consultations, quotations, or related services.

By accessing or using our website, submitting an inquiry, requesting a consultation, communicating with us, or otherwise providing personal information to us, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

This Privacy Policy is intended to provide transparent information about our data practices. It does not create a contract for services and does not replace any separate written agreement that may apply to a specific project, quotation, order, or business relationship.

Who We Are

The company responsible for the personal information described in this Privacy Policy is:

Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

We do not intentionally collect sensitive personal information such as health data, biometric data, precise geolocation, government identification numbers, financial passwords, religious beliefs, or information about children, unless such information is voluntarily provided and necessary for a specific lawful purpose.

How We Collect Information

We may collect personal information through the following sources:

• When you submit a contact form, consultation request, quotation request, or project inquiry.
• When you send us emails, call us, message us, or communicate with our team.
• When you provide project drawings, floor plans, room dimensions, photos, references, or files.
• When you subscribe to newsletters, promotional updates, or other communications.
• When you browse our website or interact with pages, buttons, forms, or downloadable content.
• When cookies, pixels, analytics tools, logs, or similar technologies collect technical data.
• When information is provided by business partners, contractors, designers, suppliers, or referral sources.

How We Use Your Information

We may use personal information for the following purposes:

• To respond to inquiries, consultation requests, quotation requests, messages, and service questions.
• To understand your project needs, room layout, design preferences, budget, and delivery requirements.
• To prepare quotations, product recommendations, design communication, project proposals, or service plans.
• To provide design, construction, customization, materials, cabinet, interior, sourcing, or project-related services.
• To arrange appointments, follow up on project details, coordinate production, delivery, and support.
• To manage customer relationships, supplier communication, contractor communication, and business cooperation.
• To send administrative messages, service notices, appointment confirmations, and project updates.
• To send marketing communications where permitted by law or where you have provided consent.
• To improve our website, content, services, user experience, marketing performance, and security.
• To comply with laws, respond to lawful requests, protect legal rights, prevent fraud, and resolve disputes.

Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal information using one or more of the following legal bases:

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, server logs, and similar technologies to operate the website, remember preferences, understand website performance, measure marketing effectiveness, and improve the visitor experience.

You can manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies. If our website provides a cookie banner or “Cookie Settings” button, you can use it to adjust your choices.

How We Share Information

We do not sell personal information for money. We may share personal information only where necessary for the purposes described in this Privacy Policy, including with:

• Website hosting providers, CDN providers, security providers, and technical service providers.
• Email, form, CRM, communication, customer support, and business management service providers.
• Analytics, advertising, and performance measurement providers, subject to your consent where required.
• Designers, contractors, suppliers, logistics providers, installation partners, or project-related partners.
• Professional advisers, such as legal, accounting, compliance, insurance, or business advisers.
• Government authorities, regulators, courts, or law enforcement where required by law.
• Potential buyers, successors, or parties involved in a merger, acquisition, restructuring, or business transfer.

We require service providers to process personal information only for authorized purposes and to use appropriate safeguards.

International Data Transfers

Because we may work with international customers, contractors, suppliers, hosting providers, analytics providers, advertising platforms, and communication tools, your personal information may be processed in countries or regions other than where you live.

Where required by applicable data protection laws, we use appropriate safeguards for international transfers, such as contractual protections, technical measures, consent where applicable, or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on where you live and which laws apply, you may have rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request data portability where applicable.
• The right to opt out of marketing communications.
• The right to lodge a complaint with a data protection authority where applicable.

To exercise privacy rights, contact us at support@designbuildsol.com. We may need to verify your identity before responding to your request.

California Privacy Notice

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act may provide additional rights regarding your personal information.

California rights may include

• The right to know what categories of personal information we collect, use, disclose, sell, or share.
• The right to request access to specific pieces of personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to limit the use and disclosure of sensitive personal information where applicable.
• The right not to be discriminated against for exercising privacy rights.

We do not sell personal information for money. However, some analytics or advertising cookies may be considered “sharing” or “targeted advertising” under certain privacy laws. Where required, you may manage these choices through cookie settings, browser controls, Global Privacy Control signals where supported, or by contacting us.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, email communication, hosting platform, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms unless necessary.

Children’s Privacy

Our website and services are intended for adult users, business users, homeowners, contractors, designers, suppliers, and project clients. We do not knowingly collect personal information from children under 13 years old or the age defined by applicable local law.

If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete such information where required.

Third-Party Links and Services

Our website may contain links to third-party websites, platforms, social media pages, map services, video platforms, partner websites, or external tools. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, cookies, third-party tools, legal requirements, or privacy practices.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the website after changes are posted means that you acknowledge the updated Privacy Policy.